# OLUWAFOLAKEMI SULIAT AZEEZ - ATM Support Officer
Source: https://hello.cv/oluwafolakemiazeez
Lagos

## About
Highly motivated IT professional with over 4 years of experience in ATM support and operations within the banking sector, specializing in system troubleshooting, performance monitoring, and compliance. Actively expanding expertise in cybersecurity, with hands-on practice in network traffic analysis, vulnerability testing, and virtualized lab setups using tools like Wireshark and Kali Linux. Proven ability to manage complex IT workflows and resolve critical issues, poised to transition problem-solving and analytical skills into a challenging cybersecurity role.

## Work
### ATM Support Officer | Access Bank Plc
Led ATM support operations, ensuring high availability and efficient problem resolution for critical banking infrastructure across a diverse vendor network.
- Resolved over 150 critical ATM-related issues monthly by coordinating with key vendors (NCR, Inlaks, CWG), significantly reducing downtime and enhancing service continuity.
- Delivered comprehensive First and Second Line Maintenance for a network of 200+ ATMs, ensuring optimal performance and minimizing service interruptions for banking operations.
- Managed end-to-end deployment, activation, and secure encryption key procedures for new ATMs, ensuring seamless integration and compliance within the banking network.
- Supervised ATM journals and video footage, accurately validating over 500 daily transactions and resolving discrepancies to maintain financial integrity.
- Resolved an average of 30 customer transaction disputes weekly using BankWorld v5, improving customer satisfaction by 15% through efficient issue resolution.
- Generated daily performance and service failure reports, providing critical insights that informed proactive maintenance strategies and improved operational efficiency by 10%.
- Ensured 100% ATM vendor compliance with Service Level Agreements (SLAs), consistently upholding service quality and operational efficiency across the network.
- Integrated an average of 5 new ATMs monthly into the bank domain and monitored real-time performance using Zero Downtime tools, optimizing network uptime to 99.8%.
### Transaction Officer | Integrated Corporate Services (Deployed to GTBank Plc)
Managed customer accounts and deposits, contributing to brand promotion and new client acquisition for a major bank.
- Accurately maintained records for over 500 customer accounts and processed daily deposits, ensuring precise financial transactions and data integrity.
- Contributed to brand promotion through diverse offline and online marketing initiatives, enhancing market visibility and engagement for new financial products.
- Engaged proactively with clients, resulting in the acquisition of an average of 10 new customer accounts monthly.
### Computer Teacher / Operator | Right Foundation Academy (NYSC)
Educated students on computer operations and managed IT infrastructure for academic programs.
- Instructed over 100 students in basic and advanced computer operations, fostering foundational IT literacy and practical skills crucial for academic success.
- Managed hardware and ensured timely software updates across 20+ computer systems, maintaining optimal functionality of educational IT resources.
- Developed comprehensive lesson plans and evaluated student assessments, contributing to improved learning outcomes and student performance by 20%.

## Volunteer
### Welfare Committee Member | Access Bank Plc
Coordinated staff welfare initiatives and internal communication to boost morale within the ATM Support department.
- Coordinated team welfare initiatives, staff engagement programs, and internal communication efforts, significantly improving staff morale and well-being.
- Assisted in planning and executing internal events and recognition activities, fostering a positive and appreciative work environment for ATM Support staff.
### CSR Group Member | Access Bank Plc
Contributed to planning and execution of health-focused CSR initiatives, supporting community wellness programs.
- Contributed to the strategic planning and successful execution of health-focused Corporate Social Responsibility (CSR) initiatives.
- Participated in the 'Save a Mother, Save a Child' maternal care outreach at Surulere Primary Health Center, directly impacting community health outcomes.
- Provided essential maternal kits, hospital beds, and facilitated free health checks (e.g., diabetes testing), directly supporting expectant mothers and enhancing public wellness.

## Education
### Altschool Africa - School of Engineering | Cybersecurity
### Ladoke Akintola University of Technology (LAUTECH) | Computer Science
### Ogun State Institute of Technology, Igbesa | Computer Science
### Araromi Ilogbo High School | General Studies

## Awards
### Employee of the Year - Channels & Digital Support
Access Bank Plc | 2023-12-01
Recognized for exceptional performance and significant contributions to channels and digital support operations within Access Bank Plc.

## Languages
- English
- Yoruba

## Certificates
### AI Career Essentials
ALX | 2023-12-01
### The Fundamentals of Digital Marketing
Google | 2019-12-01

## Skills
### Technical Support & Operations
- ATM Monitoring
- CR2
- BankWorld v5
- Postilion
- First Line Maintenance
- Second Line Maintenance
- ATM Deployment
- Encryption Key Management
- Transaction Validation
- SLA Compliance
- Vendor Coordination
- Real-time Monitoring
- Remote Troubleshooting
- TeamViewer
- RDP
- Microsoft Office Suite
### Cybersecurity & Network Analysis
- Cybersecurity Fundamentals
- Network Traffic Analysis
- Wireshark
- Virtual Lab Environments
- VirtualBox
- Penetration Testing
- Kali Linux
- Active Directory
- Windows Administration
### Professional & Interpersonal Skills
- Critical Thinking
- Problem Solving
- Communication
- Team Collaboration
- Empathy
- Adaptability
- Accountability
- Time Management
- Customer Service Orientation

## Interests
### Technology
- Artificial Intelligence
- Cybersecurity
- Internet Research
### Leisure
- Travelling

## Source
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